"Sarah's effortless kindness, understanding and compassion during the planning of our little boy's funeral helped to guide me and my husband through the fog and pain of the most devastating period of our lives. She listened, offered incredibly helpful advice and suggestions when we asked, and acted as a pillar of strength to us from the first day we met her, through the day of the funeral itself, and beyond. The love and respect that she showed towards us, our family members and, most importantly, to our precious son Theo, meant so much to all of us and is something my own parents still talk about.       We will always be grateful."